Trust is an invisible asset on your corporate balance sheet.
Inside high trust organisations:
- communication is more open and respectful
- ideas can be raised and robustly discussed without fear
- mistakes are managed without fear, reducing the risk of external whistleblowing
- differences are resolved with less emotion and less conflict
- creativity, collaboration and problem solving increases
- employee recruitment is easier and retention is greater
- engagement increases
When a corporation is trusted by investors, customers and suppliers, perceptions of corporate risk decline.
Highly trusted corporations have:
- lower cost of sales because there is less effort to make a sale and keep a customer
- more reliable and flexible relationships with suppliers
- greater public and media support when things go wrong – stuff happens
- less regulatory scrutiny
Our modules on Trust include:
- the nature of trust
- the biology of trusting
- trust and engagement
- building trust
- losing trust
- the role of leaders in building a trusting and trustworthy environment
- measuring trustworthiness and perceptions of trust
Trust comes on foot and leaves on a horse. Dutch saying